If it has been less than 7 days since delivery:

You may be able to return your product without using a warranty. Call (031) 2889-1730 to lodge a return request. See our Return policy for detailed information.

If it has been more than 7 days since delivery and the product has a warranty:

Please contact with Brand service center number listed on the warranty card included with your product and also we will give support if your product has a warranty

Submit Claim Form:

If it has been more than 7 days since delivery and the product has no warranty:

Unfortunately Goshop will be unable to cover the item and you will be responsible for repairing costs.