There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by post within 7 working days of receipt of your goods. Return and replacements are solely set by the sellers and are comprised of exchange, replacement and refund policies at Goshop. Be informed that not all products are obliged to having the same return and replacement policies as their nature of being are different. Acknowledge this as the general page for Return and Replacements. However, policies that sellers amend on some products are found on their “Product Page” which customers should explore before adding items into the cart. All return and replacements become applicable for buyers when conditions are met which we mention here for the customers.
Products once sold at Goshop are not refundable. Sellers at Goshop only offers a replacement. If the seller fails to arrange a replacement for your order then a full refund is made.
1. In case the product received is in damaged or non-working condition then the seller offers a replacement. Customer should contact the seller of products within 48 hours of the receipt of the product.
2. If the customer disapproves the product by claiming that it looks different from how it looked at Goshop.pk then the seller replaces it. However, we do not entertain decisions based on personal privileges.
3. All products qualify for the “7-Days Return and Replacement Policy” regardless of the category.
4. For Appliances, Laptops, Tablets, Mobile Phones and other tech-based products, the seller will pair up the customers with an authorized service center for functionality issues. For other product issues, Goshop customer support is available 24/7 to provide solutions on the go.
5. All items consisting of in-box accessories should be returned as received to make replacements for them. For example: starter kits, remote controls, manuals, headphones, chargers etc. Other freebies and combos should also be added in the returns to further escalate the case for the replacement or refund depending on the scenario.
6. The fabric-based (Clothing, Footwear, Fashion Accessories) products should be returned unwashed, unsoiled, without holes and stretch marks. This is applicable on men and women categories. Depending on the item, the seller makes the final call on returns or replacements.
7. At the time of return, the original packaging and other product belongings should be returned as received. This condition is implied on all products unless the seller voluntarily neglects it.
8. Once the “7 Days Return and Replacement Policy” is over, Goshop and its sellers will not entertain return, replacement and refund requests. Better yet, claim it before time.
9. For any information regarding the product availability, tracking and so on, contact the seller or get in touch with us.
Products Warranty Claim:
Appliances, Laptops, Tablets, Mobile Phones and other tech-based products available at GoShop.pk comes with difference warranty periods i.e. 12 Months, 2 Years, 10 Years etc. which is directly provided by the product manufacturer mentioned in warranty card. Manufacturer Offices or their Customer Care Center are the warranty claim location, the details of which can be found in warranty card. The warranty card with serial no. must be preserved during the whole warranty-period.
Product without Warranty:
In case the product is without warranty it can be communicated at time of confirming order. It will also be displayed along with product on our website. It’s the responsibility of the customer to check the product for any fault or issue when it is delivered by courier company representative.
The warranty becomes void for several reasons which includes, if product is exposed to any liquid or moisture, if broken, if burnt due to variable voltages, if warranty seal is missing/damaged, if watered or burned or damaged or is been opened/serviced by someone other than Manufacturer Customer Care Center.
Customer will be required to present warranty card when handing over product for repair or maintenance under warranty. Manufacturer Customer Care Center is authorized to record any remarks or the status or repair history on this warranty card.
- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Islamic Republic of Pakistan.
- The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
- Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Questions about the Terms of Service should be sent to us at [email protected]